Technical Support Representative
Ann Arbor, Michigan, United States
USD 76K-115K (estimate) Mid-level Full Time
Tasks
- Assist with user account management
- Collaborate with support teams
- Document incidents and solutions
- Follow internal workflows and SLAs
- Monitor system and network health
- Provide first-level technical support
- Support installation and configuration of hardware and software
- Troubleshoot hardware, software, network, and security issues
Perks/Benefits
- Career growth opportunities
- Flexible time off
- Health benefits
- Retirement plan
- Volunteer opportunities
Skills/Tech-stack
Azure | Bash | Cybersecurity | Google Workspace | ITSM | Linux | Microsoft 365 | Networking | Powershell | Proxy Tools | Python | Remote Support | Remote support tools | Support Tools | Windows | Wireshark
Education
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