Technical Support Specialist
Tasks
- Analyze customer system information
- Collect analyze configuration information
- Conduct customer management meetings
- Consult technical documentation
- Escalate and manage technical cases
- Isolate and solve technical problems
- Provide customer education
- Publish knowledge based articles
- Recommend corrective actions
- Reproduce issues in lab environment
- Troubleshoot network security products
Perks/Benefits
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health spending account
- Life insurance
- Paid time off
- Personal spending account
- RRSP match
- Vision insurance
Skills/Tech-stack
Configuration Management | Firewall | IDSIPS | IPSec | Linux | MacOS | Routing | Switching | TCP | TCPIP | Troubleshooting | VPN | Virus scanning | Windows
Education
Regions
Countries
States
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