Technical Support Specialist III - NGFW
Flex - Bengaluru, India
INR 500K-800K (estimate) Senior-level Full Time
Tasks
- Create and deliver mentoring programs
- Document interactions and resolutions
- Gather logs and configurations
- Manage customer escalations
- Participate in product supportability programs
- Prioritize workload
- Provide technical training and expertise
- Recommend solutions and escalate when needed
- Research issues in knowledge base
- Respond to customer cases
- Review technical documentation and specifications
- Share knowledge and participate in technical discussions
- Support third-party products and integrations
- Troubleshoot and resolve security issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Customer support | Firewall | HTTP | IDS/IPS | IPSec VPN | Linux | Network Analysis | Network Security | Networking Fundamentals | Packet Capture | Routing | SSL | SSL/TLS | Security concepts | TCP/IP | TCPDump | Troubleshooting | VPN | Windows | Wireshark
Education
Bachelor's Degree | Computer Science | Higher in information systems
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