Technical Support Specialist III - NGFW
Flex - Bengaluru, India
INR 500K-800K (estimate) Senior-level Full Time
Tasks
- Act as subject matter expert
- Document interactions
- Escalate cases when needed
- Gather logs and configuration details
- Manage customer escalations
- Mentor other engineers
- Participate in product support programs
- Prioritize workload
- Provide technical training
- Recommend solutions
- Research issues in knowledge base
- Respond to customer cases
- Review user documentation and specifications
- Share knowledge and create documentation
- Troubleshoot and resolve issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Application Support | Firewall | HTTP | IDS/IPS | IPSec VPN | Linux | Network Diagnostics | Network Security | Networking Fundamentals | Packet Capture | Routing | SSL | SSL/TLS | Security concepts | TCP/IP | VPN | Windows | Wireshark
Education
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