Technical Support Specialist
Lisbon, Portugal
EUR 45K-50K (estimate) Mid-level Full Time Found 9d ago
Tasks
- Collaborate with global and regional support teams
- Create and update knowledge base articles
- Diagnose and resolve hardware and software issues
- Document case details in CRM
- Maintain and update product expertise
- Prioritize and manage support tickets
- Provide technical assistance via phone email live chat remote sessions
- Replicate customer scenarios in demo labs
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Communication | Customer Service | Knowledge Management | Multitasking | Networking Fundamentals | Problem Solving | Remote Support | Team Collaboration | Technical documentation | Troubleshooting
Language: en |
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