Technical Support Specialist

Tasks

• Collaborate with global and regional support teams
• Create and update knowledge base articles
• Diagnose and resolve hardware and software issues
• Document case details in CRM
• Maintain and update product expertise
• Prioritize and manage support tickets
• Provide technical assistance via phone email live chat remote sessions
• Replicate customer scenarios in demo labs

Perks/Benefits

• N/A

Skills/Tech-stack

CRM | Communication | Customer Service | Knowledge Management | Multitasking | Networking Fundamentals | Problem Solving | Remote Support | Team Collaboration | Technical documentation | Troubleshooting