Technical Support Specialist
Tasks
- Collaborate with global and regional support teams
- Create and update knowledge base articles
- Diagnose and resolve hardware and software issues
- Document case details in CRM
- Maintain and update product expertise
- Prioritize and manage support tickets
- Provide technical assistance via phone email live chat remote sessions
- Replicate customer scenarios in demo labs
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Communication | Customer Service | Knowledge Management | Multitasking | Networking Fundamentals | Problem Solving | Remote Support | Team Collaboration | Technical documentation | Troubleshooting
Related jobs
-
Technical Support Engineer - SCIM Identity RON 258K-387KAutomation | Customer support | Diagnostic tools | Technical Consulting | TroubleshootingSenior-level Full TimeLisbon, Lisbon, PT; Amman, Amman Governorate, …15d ago
-
Technical Support Engineer EUR 100K-124KCustomer support | DNS | Databases | MS SQL | MS SQL ServerBest-in-class benefits | Inclusive cultureEntry-level Full TimePortugal19d ago
-
Technical Support Engineer - Entra ID RON 295K-387KADFS | Active Directory | Authentication Protocols | Authorization Protocols | Azure Active DirectorySenior-level Full TimeLisbon, Lisbon, PT; Bucharest, Bucharest, RO26d ago
-
Technical Support Engineer - Intune EUR 68K-68KActive Directory | Cloud Computing | Customer support | Problem Solving | Product knowledgeEntry-level Full TimeLisbon, Lisbon, PT1mo ago