Technical Support Specialist

Tasks

• Build custom forms
• Coach new team members
• Collaborate on complex issues
• Configure software using user interface
• Escalate to T3
• Interface with customers
• Investigate configuration issues
• Perform data aggregation with SQL
• Provide customer training
• Respond to Freshdesk tickets
• Troubleshoot system issues
• Update integrations

Perks/Benefits

• N/A

Skills/Tech-stack

Customer support | Freshdesk | SQL | Software configuration | Technical Troubleshooting | Ticketing systems | XML