Technical Writer, Tech Support

Tasks

• Collaborate with engineers and product teams
• Collect feedback and improve documentation
• Create technical documentation
• Develop internal support procedures
• Ensure documentation quality and style compliance
• Gather technical information and validate accuracy
• Maintain troubleshooting guides
• Manage documentation lifecycle updates
• Organize content in content management system
• Proactively identify documentation needs
• Track documentation KPIs and optimize content
• Update technical knowledge base articles

Perks/Benefits

• Medical, dental & vision coverage
• Paid parental leave
• Paid time off
• Retirement plans
• Support for community involvement

Skills/Tech-stack

AWS | Confluence | Content Management | Content Management System | DNS | Jira Service | Jira Service Management | Knowledge Base | Management System | Microsoft Azure | Networking concepts | Operating Systems | SSL | Salesforce Service | Salesforce Service Cloud | Service Cloud | Service Management | ServiceNow | SharePoint | TCPIP | Zendesk