Technology Support Associate
Tasks
- Document incidents solutions and procedures
- Ensure compliance with IT policies and security standards
- Escalate incidents to senior team members
- Follow ITIL change management
- Follow ITIL incident management
- Follow ITIL problem management
- Follow ITIL service management
- Install configure and maintain systems and software
- Maintain knowledge base
- Manage user accounts, permissions, and access rights
- Prepare new hire hardware for deployment
- Provide front line service desk support
- Set up and support audio visual equipment
- Support and maintain network printers and scanners
- Support new hire orientation
- Troubleshoot hardware issues
- Troubleshoot network issues
- Troubleshoot software issues
Perks/Benefits
- Competitive vacation and holidays
- Employee volunteer opportunities
- Paid adoption leave
- Paid parental leave
- Professional development opportunities
- Wellness programs
Skills/Tech-stack
Access Management | Active Directory | Audio Visual | Audio-Visual Support | Confluence | DHCP | DNS | Firewall | Hardware Troubleshooting | HyperV | ITIL | Identity and Access Management | Identity and access | Jira | Linux | MacOS | Network Troubleshooting | Network printers | Office Suite | Okta | Remote Access | Routers | Scanners | ServiceNow | Slack | Software Troubleshooting | Switches | TCPIP | VMware | Windows | Zoom
Education
N/A
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