Tier 1 Analyst
1662 Intelligence Community Campus - Bethesda MD, United States
USD 73K-132K Senior-level Full Time
Tasks
- Allocate storage space
- Analyze recurring problems
- Apply critical system patches
- Examine complex customer problems
- Handle service desk inquiries and problems
- Implement corrective actions
- Install configure support and maintain systems
- Prevent reoccurrence solutions
- Provide customer support communications
- Reboot endpoints
- Remotely configure endpoint software
- Tune performance
- Update to new systems
Perks/Benefits
- 401k match
- Discounted stock purchase plans
- Education and training support
- Flexible schedules
- Paid Holidays
- Paid time off
- Parental paid leave
- Technical upskilling
Skills/Tech-stack
Customer support | Desktop Support | IT Service Management | IT service | Incident Management | Jira | Linux | Patch Management | Performance Tuning | Problem Management | Remedy | Remote troubleshooting | Service Management | ServiceNow | Storage management | System Administration | Windows
Education
N/A
Roles
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