Tier 2 and Tier 3 desktop support engineer
3301 National Institutes of Health Rockledge I Bethesda MD, United States
USD 52K-94K Mid-level Full Time
Tasks
- Assist with software installation upgrades and patches
- Build Windows 11 desktop images
- Deploy desktop images and applications
- Maintain Windows workstations and laptops
- Maintain service tickets in ServiceNow
- Maintain technical documentation
- Manage Active Directory user and computer accounts
- Perform basic software testing and validation
- Provide mobile device support for iOS and Android
- Support endpoint security configurations
- Troubleshoot desktop and application issues
- Troubleshoot desktop hardware and peripherals
- Update group memberships in Active Directory
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Android | Antivirus | BigFix | DHCP | DNS | Device Management | Encryption | Endpoint Security | Firewall | Group Policy | IOS | Intune | MDM | Microsoft 365 | Mobile Device | Mobile Device Management | Patch Management | Service ticketing | ServiceNow | Windows 11
Education
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