Tier 2 Helpdesk Technician
Oklahoma City, OK, United States
USD 55K-70K (estimate) Entry-level Full Time
Tasks
- Answering questions on installation operation and configuration of Windows 10 products
- Collaborating on system accreditation with IAO
- Installing and upgrading software and patches
- Maintaining organizational IT procedures
- Managing incident tickets and change requests using Remedy
- Monitoring system configuration and data integrity
- Preparing monthly progress reports
- Recommending future IT needs
- Supporting hardware like PCs printers and scanners
- Supporting software including Windows OS Office Suite and specialty tools
- Troubleshooting hardware, software, and network issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Diagnostics | Hardware Support | IT procedures | Incident Management | Microsoft Office | Network | RMF | STIGs | Security | Software support | Troubleshooting | Windows
Education
N/A
Regions
Countries
States
Cities
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