Tier 2 Operations Support Specialist
USA, VA, Chantilly (15059 Conference Ctr Dr), United States
USD 62K-141K Mid-level Full Time
Tasks
- Analyze logs and correlate events
- Automate system self repair
- Build resilient infrastructure
- Coordinate complex problem resolution
- Escalate incidents to tier 3 teams
- Implement redundancy
- Manage rotating on call shifts
- Perform second-level troubleshooting
- Reduce toil with scripting
- Set up monitoring tools
Perks/Benefits
- Dependent care
- On-call support
- Paid leave
- Professional development
- Rotating shifts
- Tuition assistance
- Work-life programs
Skills/Tech-stack
Automation | Event Correlation | Incident Management | Jira | Linux | Log Analysis | Monitoring | Network Troubleshooting | Polygraph | Scripting | Self-repair | ServiceNow | System Administration | TS/SCI | Troubleshooting | Windows
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