Tier III Analyst
Tasks
- Addressing data questions and discrepancies
- Adhering to service level standards
- Administering users and service accounts
- Assisting users with data analysis
- Collaborating with operations support and development teams
- Debugging user queries
- Identifying process improvements
- Initiating proactive customer notifications
- Managing tickets via ITSM
- Monitoring system health and processes
- Providing application support for remote systems
- Tracking daily performance trends
- Triaging user reported issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Agile | Cybersecurity | ITIL | ITSM | Kanban | Linux | SQL | Security 8570 | Windows server
Education
N/A
Roles
Analyst | Data Analyst | IT | IT Support | IT Support Specialist | Specialist | Support Specialist | Systems Analyst
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