Tier III Help Desk/Systems Administrator
Stafford, VA, United States
USD 86K-135K (estimate) Senior-level Full Time
Tasks
- Advise users on issue resolution
- Conduct root cause analysis
- Document track and resolve problems
- Escalate problems for resolution
- Maintain hardware and software licenses and support actions
- Perform advanced troubleshooting
- Process trouble tickets for resolution
- Research solutions in knowledge base
- Resolve major incidents
- Respond to end-user technical requests
- Set up user profiles and reset passwords
- Support software installs and upgrades
- Troubleshoot computer and application issues
- Troubleshoot system and device issues
Perks/Benefits
- N/A
Skills/Tech-stack
Account administration | Application Support | Cause analysis | Computer Systems | Incident Management | Problem Tracking | Root Cause Analysis | Root cause | Secret Clearance | Security Compliance | Software Deployment | System Integration | Ticketing systems | Troubleshooting | User Account Administration
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Roles
Administrator | Analyst | Help Desk Analyst | Systems Administrator
Regions
Countries
States
Cities
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