Technical Support Engineer, Edtech
United Kingdom (Remote)
R
GBP 65K Senior-level Full Time Found 5d ago
Tasks
- Conduct remote troubleshooting sessions
- Contribute to FAQs and knowledge base
- Diagnose and resolve product, configuration, device, and networking issues
- Escalate complex issues
- Identify patterns and suggest process improvements
- Identify recurring challenges and suggest improvements
- Liaise with internal teams
- Log and document incidents
- Own cases end-to-end
- Provide technical guidance to VAR partners
- Respond to support queries
- Support reseller deployment and troubleshooting
Perks/Benefits
Skills/Tech-stack
Active Directory | Android | ChromeOS | Customer support | DNS | Firewall Configuration | IPadOS | MacOS | Networking Fundamentals | Problem analysis | Remote Support | Routing | Structured troubleshooting | TCP/IP | Technical documentation | Troubleshooting | Windows server
Education
N/A
Language: en |
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