Support Engineer, Tier 1
Tasks
- Collaborate with team members
- Contribute to knowledge base
- Diagnose technical issues
- Document support activities
- Follow escalation procedures
- Manage support cases
- Participate in knowledge sharing
- Respond to customer inquiries
- Review logs and configs
- Support product deployment and configuration
- Troubleshoot product problems
Perks/Benefits
- Healthcare coverage
- Paid parental leave
- Professional development opportunities
- Time off globally
- Volunteer days
- Wellbeing resources
Skills/Tech-stack
Case management | Communication | Customer support | Incident Resolution | Linux | Log Analysis | SQL | Support case management | Troubleshooting | Windows server
Education
Roles
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