NOC Operations Administrator I
Tasks
- Coordinate incident response
- Document events
- Engage support teams to resolve incidents
- Escalate issues to management
- Implement Structured Changes
- Log alerts and relate to incidents or changes
- Maintain knowledge database
- Monitor BlackBerry infrastructure and services
- Monitor alerts
- Perform maintenance tasks
- Process customer escalations
- Serve as first point of contact for partner NOCs
Perks/Benefits
- Customer support escalation
- Dental insurance
- Disability insurance
- Employee share purchase program
- Incident management
- Life insurance
- Medical insurance
- Paid time off
- Retirement plan
- Rotating shifts
- Vision insurance
Skills/Tech-stack
AWS | Apache | Azure | Blackberry | Cassandra | DNS | HTTP | HTTPS | JBoss | Jira | Linux | MariaDB | MySQL | NetApp | OpenNebula | Oracle | Postgres | SSL | TCPIP | Ubuntu | WebLogic | Windows server
Education
N/A
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