System Support Engineer
Illinois, US Offsite, United States
R
USD 90K-95K Senior-level Full Time Found 3d ago
Tasks
- Collaborate with cross-functional teams
- Create and update incident tickets
- Develop technical documentation and FAQs
- Diagnose and resolve issues with Windows, Linux, telecommunications, and IP networks
- Escalate complex issues
- Manage multiple priorities and participate in on-call support
- Perform system audits and suggest improvements
- Provide multi-channel technical support
Perks/Benefits
- 401k match
- Dental
- Incentive bonus
- Medical
- Paid Holidays
- Paid time off
- Parental leave
- Stock purchase
- Vision
Skills/Tech-stack
Customer Service | DevOps | Escalation management | Firewall | IP based) | IP-based Networks | IT | Knowledge sharing | Networking | Problem Solving | Remote Support | Routing | SIP | Security | Switching | Technical documentation | Telco | Telecommunications | Troubleshooting | VoIP | Wireless
Education
N/A
Language: en |
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