Senior Technical Escalation Engineer - pCloud
Boston, Massachusetts, United States
USD 116K-170K Senior-level Full Time Found 15d ago
Tasks
- Assess severity of customer issues
- Communicate with customers and support
- Ensure technical details are complete
- Guide developer on-call teams
- Implement quick response code changes
- Investigate and resolve complex technical issues
- Maintain relationships with teams
- Review customer escalations
- Troubleshoot SaaS platform issues
- Work with development and support teams
Perks/Benefits
Skills/Tech-stack
AWS GovCloud | Bash | C# | Cloud Platforms | Code Troubleshooting | Code debugging | Communication | Customer support | Legacy Code | Legacy code troubleshooting | Linux OS | Powershell | Python | Remote Access | SaaS systems | System Administration | Troubleshooting | Windows OS
Education
N/A
Regions
Countries
States
Cities
Language: en |
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