Support Engineer
Tasks
- Collaborate on root cause analysis
- Handle escalations
- Implement backup and disaster recovery support
- Improve operational processes
- Maintain certifications
- Participate in knowledge sharing
- Provide on call after hours support
- Recommend improvements to training programs
- Resolve issues within SLAs
- Support Premier customers
- Troubleshoot network routing and switching
- Troubleshoot network security and firewalls
- Troubleshoot storage issues
- Troubleshoot virtualization issues
- Update internal documentation
- Use AI tools to improve work efficiency and quality
- Use ServiceNow for customer support
Perks/Benefits
- N/A
Skills/Tech-stack
Ansible | Backup Software | Cisco | Cloud Orchestration | Commvault | Disaster Recovery | Disaster Recovery Planning | Firewalls | Fortigate | IBM Storage | Linux | NetApp | Network Diagrams | Network Switching | Network Troubleshooting | Network routing | Palo Alto | Palo Alto Networks | Private Cloud | Pure Storage | Recovery Planning | ServiceNow | Terraform | Unix | VCDA | VMware | Veeam | Windows | Zerto
Roles
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