ITSM Tool Administrator
Tasks
- Collaborate with stakeholders to tailor ITSM capabilities
- Develop analytics, dashboards, and reports for process insights
- Develop and enforce ITSM processes for configuration changes
- Ensure compliance with DoD standards and security requirements
- Ensure traceability of design modifications and change requests
- Guide junior administrators and contribute to ITSM evolution
- Manage CCM modules like ServiceNow Discovery and Orchestration
- Manage and optimize ITSM tool solutions for CCM processes
- Train and advise stakeholders on ITSM best practices
- Utilize configuration management, version control, impact analysis, and documentation tools
Perks/Benefits
Skills/Tech-stack
Alfresco | Automation | BMC Helix | CCM | CSS | Change Management | Configuration Management | Confluence | Data traceability | Dependency Mapping | Git | HTML | ITSM | JavaScript | Risk Analysis | Security Compliance | ServiceNow | SharePoint | SolarWinds | Subversion
Roles
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