Vulnerability Analyst
11073 Ameriprise India - Noida - Embassy Oxygen Business Park
INR 768K-1007K (estimate) Entry-level Full Time
Tasks
- Communicate status beyond SLA
- Create and maintain knowledge articles
- Escalate issues to support teams
- Handle incident and service requests
- Monitor ServiceNow queues
- Perform problem and change assistance
- Prioritize incidents and requests by SLA
- Provide 1st and 2nd line support
- Resolve escalated business issues
- Support IT service improvement
Perks/Benefits
Skills/Tech-stack
Active Directory | Dashboards and reporting | ITIL | Incident Management | Microsoft Intune | Microsoft Office | Microsoft Office 365 | Microsoft Power | Microsoft Power BI | Network Troubleshooting | Office 365 | Power BI | Request Management | Service Request | Service request management | ServiceNow | VPN | Windows 10 | Zscaler
Education
N/A
Roles
Analyst | IT | IT Support | IT Support Analyst | Service Desk Analyst | Support Analyst
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