Technical Support Engineer
Tasks
- Collaborate with cross-functional teams to resolve issues
- Contribute to knowledge base
- Document and report customer call trends
- Process requests with validation teams
- Provide customer support for certificate lifecycle products
- Research solutions using knowledge base and labs
- Resolve support cases via phone and email
- Use internal tools for timely problem resolution
Perks/Benefits
- Disability insurance
- Employee assistance program
- Gap Cover
- Gym reimbursement
- Life insurance
- Medical aid
- Provident fund
Skills/Tech-stack
Communication | Customer support | Knowledge Base | PKI | Problem Solving | REST APIs
Education
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