Customer Lead Engineer (Microsoft Security)
Tasks
- Act as incident commander when necessary
- Collaborate with product teams
- Communicate incident updates
- Coordinate engineering engagement
- Drive customer advocacy feedback
- Identify systemic issues for continuous improvement
- Lead incident response
- Own technical escalations
- Perform root cause analysis
- Serve as primary technical point-of-contact
- Troubleshoot complex security issues
Perks/Benefits
- N/A
Skills/Tech-stack
24x7 On Call | Azure | Cause analysis | Crisis management | Enterprise Security | Entra ID | Incident Response | Microsoft Defender | Microsoft Entra | Microsoft Entra ID | Microsoft Intune | Microsoft Purview | Microsoft Sentinel | On-Call | Root Cause Analysis | Root cause | Security Architecture | Security operations | Technical Escalation | Threat hunting
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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