Technical Customer Success Manager (Cybersecurity)
Bengaluru, Karnataka, India
INR 900K-1475K (estimate) Mid-level Full Time
Tasks
- Advocate for customers with product team
- Build customer success plans
- Collaborate with engineering product support and sales
- Deliver use cases and value
- Drive platform adoption
- Handle customer feature requests
- Maintain executive business reviews
- Manage customer portfolio
- Maximize NPS scoring
- Monitor customer health and retention
- Operationalize security platform
- Report risks and wins
- Support integrations and interoperability
- Track account metrics with Gainsight
- Validate deployment and configuration
Perks/Benefits
Skills/Tech-stack
Account Management | CentOS | Customer Success | Cybersecurity | Endpoint Security | Enterprise Linux | Gainsight | LAN/WAN | Linux | NPS | Network Architecture | Network Engineering | Network Security | Networking | Project Management | Red Hat | Red Hat Enterprise | Red Hat Enterprise Linux | Routing and Switching | SIEM | SOAR | SaaS | Security operations
Education
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