Technical Support Engineer, EMEA
Tasks
- Analyze product behavior
- Contribute to self service knowledge base
- Create and update technical documentation
- Develop and maintain automation scripts
- Diagnose technical issues
- Escalate complex issues
- Improve support processes
- Perform root cause analysis
- Resolve customer support tickets
- Troubleshoot backend services
Perks/Benefits
- Career growth opportunities
- Dental insurance
- Equity stock options
- Flexible vacation
- Health insurance
- Inclusive team
- Parental leave
- Remote work
- Vision insurance
Skills/Tech-stack
API | AWS | Bash | Cause analysis | Docker | FastAPI | Git | Linux | Neo4j | PostgreSQL | Python | Root Cause Analysis | Root cause | Troubleshooting
Regions
Countries
States
Cities
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