IT Support Analyst
Tasks
- Administer cloud platforms
- Assist new user onboarding account setup equipment configuration and system access
- Configure hardware and software for new computers
- Coordinate computer rollouts asset management and computer imaging
- Create end user documentation user guides help sheets and FAQs
- Document support requests in help desk tracking system
- Perform basic server administration
- Perform network troubleshooting using ticketing systems
- Provide remote troubleshooting for end users
- Provide technical phone and email support
- Research and recommend hardware and software purchases
- Support laptop imaging setup replacement and shipping
- Support on-site technical assistance
- Test new operating systems software and hardware
- Troubleshoot email phone systems user access printers and network connectivity
- Troubleshoot wireless technologies
- Use scripting for support automation
Perks/Benefits
- N/A
Skills/Tech-stack
Cloud Platforms | Computer Imaging | Desktop Support | Email systems | Help desk | Microsoft Office | Network Troubleshooting | Networking | Outlook | Phone systems | Printer Troubleshooting | Scripting | Security Tools | Ticketing system | VPN | Windows | Windows server | Wireless
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Computer Science | Bachelor of Science in Information Technology
Roles
Analyst | IT | IT Support | IT Support Analyst | Support Analyst | Technical Support | Technical Support Analyst
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