Senior Security Engineer

Tasks

• Analyze and report on service records
• Collaborate with stakeholders
• Coordinate repairs and requests
• Diagnose and troubleshoot problems
• Handle support requests
• Investigate root causes
• Maintain support processes
• Monitor service levels
• Prioritize and escalate incidents
• Update knowledge articles
• Update tickets and systems
• Use service assurance tools

Perks/Benefits

• Hybrid working

Skills/Tech-stack

Analytical Thinking | Aruba | Cisco | Communication | Configuration Management | Customer Service | Incident Management | Juniper | Networking | Problem Solving | Remote Support | Riverbed | Teamwork | Troubleshooting