Zendesk System Administrator
Tasks
- Analyze ticketing performance data
- Build reports and dashboards
- Configure SLA policies
- Configure ticketing workflows
- Create documentation and training materials
- Customize branding and user experience
- Identify process improvements and automation opportunities
- Implement security measures and compliance
- Maintain integrations and data flow
- Manage Zendesk integrations
- Provide system training
- Set up triggers and automations
- Support end-users and stakeholders
Perks/Benefits
- Baby bonus
- Company discounts
- Food vouchers
- Free coffee
- Health insurance
- Hybrid work
- Language courses
- LinkedIn Learning access
- Multisport card
- Paid Holidays
- Recognition awards
- Referral bonus
- Training programs
- Transport allowance
- Wellness program
Skills/Tech-stack
APIs | CRM Integrations | Dashboards | Data Analysis | JavaScript | Python | Reporting | SLA management | Security Compliance | Ticketing systems | Triggers | Workflow automation | Zendesk
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