Technical Support Engineer
Tasks
- Analyze logs for root cause
- Collaborate with engineering and product teams
- Create and maintain knowledge base content
- Debug complex technical issues
- Identify support interaction patterns
- Investigate email security threats
- Provide customer updates and recommendations
- Resolve inbound support tickets
- Support customer onboarding
Perks/Benefits
- N/A
Skills/Tech-stack
API troubleshooting | Cloud Computing | Confluence | Cortex SOAR | CrowdStrike | Email Security | Google Workspace | Jira | Log Analysis | Microsoft 365 | Okta | REST API | SaaS | Salesforce | Slack | Splunk | Threat Investigation
Education
N/A
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