Customer Success Manager Salary in 2024

Salary details

The average Customer Success Manager salary lies between USD 95,000 and USD 130,000 globally. It represents the overall compensation/gross salary amount for the working year (before deductions like social security, taxes and other contributions), not including equity/stock options or similar benefits.

All data shown are full-time equivalent (FTE) salaries. Part-time salary information has been extrapolated to its FTE value.

Last updated: Nov. 17, 2024

Top 20 Job Tags for Customer Success Manager roles

The three most common job tag items assiciated with Customer Success Manager job listings are Cloud, SaaS and Cyber defense. Below you find a list of the 20 most occuring job tags in 2024 and the number of open jobs that where associated with them during that period:

Cloud | 60 jobs SaaS | 44 jobs Cyber defense | 27 jobs C | 24 jobs Strategy | 21 jobs SOC | 20 jobs Computer Science | 16 jobs CISSP | 14 jobs Monitoring | 14 jobs Threat intelligence | 13 jobs SIEM | 12 jobs Firewalls | 12 jobs Compliance | 11 jobs Network security | 10 jobs Active Directory | 10 jobs NIST | 10 jobs Windows | 10 jobs IPS | 9 jobs CISM | 9 jobs CISA | 9 jobs

Top 20 Job Perks/Benefits for Customer Success Manager roles

The three most common job benefits and perks assiciated with Customer Success Manager job listings are Career development, Startup environment and Health care. Below you find a list of the 20 most occuring job perks or benefits in 2024 and the number of open jobs that where offering them during that period:

Career development | 44 jobs Startup environment | 35 jobs Health care | 25 jobs Medical leave | 18 jobs Team events | 16 jobs Equity / stock options | 15 jobs Parental leave | 8 jobs Competitive pay | 8 jobs Flex hours | 7 jobs Flex vacation | 7 jobs Insurance | 6 jobs Salary bonus | 6 jobs Transparency | 5 jobs 401(k) matching | 4 jobs Unlimited paid time off | 3 jobs Lunch / meals | 2 jobs Relocation support | 2 jobs Travel | 1 jobs Gear | 1 jobs Flexible spending account | 1 jobs

Salary Composition

The salary for a Customer Success Manager in InfoSec/Cyber Security typically comprises a fixed base salary, performance-based bonuses, and additional remuneration such as stock options or benefits. The fixed base salary often constitutes the majority of the total compensation package, usually around 70-80%. Bonuses can vary significantly depending on the company's performance and individual achievements, often ranging from 10-20% of the total salary. Additional remuneration, such as stock options, health benefits, and retirement contributions, can make up the remaining 5-10%. The composition can vary based on region, industry, and company size. For instance, tech hubs like Silicon Valley may offer higher base salaries and stock options, while smaller companies might focus more on performance bonuses.

Increasing Salary

To increase your salary from the position of a Customer Success Manager, consider the following steps:

• Skill Enhancement: Continuously upgrade your skills, especially in emerging cybersecurity technologies and customer relationship management tools.
• Advanced Certifications: Obtain advanced certifications that are recognized in the industry.
• Networking: Build a strong professional network within the cybersecurity community to learn about new opportunities and trends.
• Leadership Roles: Aim for leadership roles within your team or department, which often come with higher pay.
• Industry Transition: Consider moving to industries that pay higher for similar roles, such as finance or healthcare, where cybersecurity is critical.

Educational Requirements

Most Customer Success Manager roles in InfoSec/Cyber Security require at least a bachelor's degree. Common fields of study include Computer Science, Information Technology, Business Administration, or a related field. Some positions may prefer candidates with a master's degree, especially in business or technology management, as it demonstrates a higher level of expertise and commitment.

Helpful Certifications

Certifications can significantly enhance your credibility and expertise in the field. Some common and helpful certifications include:

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Customer Success Manager (CCSM)
• Certified Information Systems Auditor (CISA)
• Customer Success Manager Certified Professional (CSMCP)

These certifications not only validate your skills but also keep you updated with the latest industry standards and practices.

Required Experience

Typically, a Customer Success Manager in InfoSec/Cyber Security is expected to have 3-5 years of experience in customer-facing roles, preferably within the technology or cybersecurity sectors. Experience in managing customer relationships, understanding cybersecurity products, and a proven track record of driving customer success and satisfaction are highly valued.

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