Customer Success Manager Salary in United States during 2024

Salary details

The average Customer Success Manager salary lies between USD 95,000 and USD 130,000 in the United States. It represents the overall compensation/gross salary amount for the working year (before deductions like social security, taxes and other contributions), not including equity/stock options or similar benefits.

Region represents the primary country of residence of an employee during the year (or residence for tax purposes). All data shown are full-time equivalent (FTE) salaries. Part-time salary information has been extrapolated to its FTE value.

Last updated: Nov. 17, 2024

Top 20 Job Tags for Customer Success Manager roles

The three most common job tag items assiciated with Customer Success Manager job listings are Cloud, SaaS and Cyber defense. Below you find a list of the 20 most occuring job tags in 2024 and the number of open jobs that where associated with them during that period:

Cloud | 62 jobs SaaS | 46 jobs Cyber defense | 28 jobs C | 24 jobs Strategy | 21 jobs SOC | 20 jobs Computer Science | 16 jobs Monitoring | 15 jobs CISSP | 14 jobs SIEM | 13 jobs Threat intelligence | 13 jobs Firewalls | 12 jobs Compliance | 11 jobs Network security | 10 jobs Active Directory | 10 jobs NIST | 10 jobs Windows | 10 jobs IPS | 9 jobs CISM | 9 jobs CISA | 9 jobs

Top 20 Job Perks/Benefits for Customer Success Manager roles

The three most common job benefits and perks assiciated with Customer Success Manager job listings are Career development, Startup environment and Health care. Below you find a list of the 20 most occuring job perks or benefits in 2024 and the number of open jobs that where offering them during that period:

Career development | 46 jobs Startup environment | 35 jobs Health care | 27 jobs Medical leave | 18 jobs Equity / stock options | 16 jobs Team events | 16 jobs Parental leave | 9 jobs Competitive pay | 9 jobs Flex hours | 8 jobs Flex vacation | 8 jobs Salary bonus | 7 jobs Insurance | 6 jobs Transparency | 5 jobs 401(k) matching | 4 jobs Unlimited paid time off | 3 jobs Lunch / meals | 2 jobs Relocation support | 2 jobs Wellness | 1 jobs Travel | 1 jobs Gear | 1 jobs

Salary Composition

In the role of a Customer Success Manager (CSM) in the InfoSec/Cyber Security sector, the salary composition typically includes a base salary, performance bonuses, and sometimes additional remuneration such as stock options or profit-sharing. The base salary often constitutes the majority of the total compensation package, usually ranging from 70% to 85%. Performance bonuses can vary significantly depending on the company's size and industry, often ranging from 10% to 20% of the total compensation. In larger tech companies or those in high-demand regions like Silicon Valley, additional remuneration such as stock options or equity can be a significant part of the package, sometimes accounting for 5% to 15% of the total compensation. Smaller companies or those in less competitive regions might offer less in terms of bonuses and additional remuneration.

Increasing Salary

To increase your salary from the position of a Customer Success Manager, consider the following strategies:

• Skill Enhancement: Acquire advanced skills in cybersecurity technologies and customer relationship management tools. This can make you more valuable to your current or potential employers.
• Advanced Certifications: Pursue advanced certifications relevant to InfoSec, which can demonstrate your commitment and expertise in the field.
• Networking: Engage with industry professionals through conferences, webinars, and professional networks. This can open up opportunities for higher-paying positions.
• Leadership Roles: Aim for leadership or managerial roles within your organization, which typically come with higher compensation.
• Industry Transition: Consider moving to a different industry within the cybersecurity sector that offers higher pay scales, such as financial services or healthcare.

Educational Requirements

Most Customer Success Manager positions in the InfoSec/Cyber Security field require at least a bachelor's degree. Common fields of study include Information Technology, Computer Science, Business Administration, or a related field. Some employers may prefer candidates with a master's degree, especially in business administration (MBA) or a specialized field like cybersecurity.

Helpful Certifications

Certifications can significantly enhance your qualifications for a Customer Success Manager role in cybersecurity. Some of the most beneficial certifications include:

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Customer Success Manager (CCSM)
• Certified Information Systems Auditor (CISA)
• Customer Success Manager Certified Professional (CSMCP)

These certifications demonstrate a strong understanding of cybersecurity principles and customer success strategies, making you a more competitive candidate.

Experience Requirements

Typically, a Customer Success Manager in the InfoSec/Cyber Security field is expected to have 3 to 5 years of experience in customer success, account management, or a related field. Experience in cybersecurity or IT is highly advantageous, as it provides a deeper understanding of the products and services you will be managing. Leadership experience or a proven track record of managing customer relationships and driving customer satisfaction can also be crucial.

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