Salary for Mid-level / Intermediate Technical Support Engineer during 2024

Salary details

The average mid-level / intermediate Technical Support Engineer salary lies between USD 65,300 and USD 94,700 globally. It represents the overall compensation/gross salary amount for the working year (before deductions like social security, taxes and other contributions), not including equity/stock options or similar benefits.

All data shown are full-time equivalent (FTE) salaries. Part-time salary information has been extrapolated to its FTE value.

Last updated: Nov. 17, 2024

Top 20 Job Tags for Mid-level / Intermediate Technical Support Engineer roles

The three most common job tag items assiciated with mid-level / intermediate Technical Support Engineer job listings are Linux, Windows and Firewalls. Below you find a list of the 20 most occuring job tags in 2024 and the number of open jobs that where associated with them during that period:

Linux | 25 jobs Windows | 21 jobs Firewalls | 17 jobs TCP/IP | 17 jobs Scripting | 17 jobs Computer Science | 16 jobs CISSP | 15 jobs Python | 15 jobs Cloud | 15 jobs Azure | 13 jobs SQL | 13 jobs APIs | 13 jobs UNIX | 12 jobs Bash | 12 jobs CEH | 11 jobs PowerShell | 11 jobs Vulnerability management | 9 jobs AWS | 9 jobs SaaS | 9 jobs Compliance | 9 jobs

Top 20 Job Perks/Benefits for Mid-level / Intermediate Technical Support Engineer roles

The three most common job benefits and perks assiciated with mid-level / intermediate Technical Support Engineer job listings are Career development, Flex hours and Medical leave. Below you find a list of the 20 most occuring job perks or benefits in 2024 and the number of open jobs that where offering them during that period:

Career development | 11 jobs Flex hours | 10 jobs Medical leave | 7 jobs Equity / stock options | 5 jobs Health care | 5 jobs Competitive pay | 5 jobs Parental leave | 4 jobs Flex vacation | 4 jobs Startup environment | 4 jobs Insurance | 4 jobs Salary bonus | 4 jobs Wellness | 3 jobs Team events | 3 jobs Unlimited paid time off | 3 jobs 401(k) matching | 2 jobs Transparency | 2 jobs Conferences | 1 jobs Relocation support | 1 jobs Home office stipend | 1 jobs Fertility benefits | 1 jobs

Salary Composition

The salary for a Mid-level/Intermediate Technical Support Engineer in InfoSec/Cyber Security typically comprises a fixed base salary, performance bonuses, and additional remuneration such as stock options or profit-sharing. The fixed base salary is the most significant component, often accounting for 70-85% of the total compensation package. Bonuses can vary widely depending on the company and industry, ranging from 5-20% of the base salary. Additional remuneration, such as stock options, is more common in larger tech companies or startups and can significantly enhance the overall compensation package. Regional differences also play a role; for instance, salaries in tech hubs like Silicon Valley or New York City tend to be higher due to the cost of living and competitive job market.

Increasing Salary

To increase your salary from this position, consider pursuing advanced certifications or specialized training in emerging areas of cybersecurity, such as cloud security or threat intelligence. Gaining experience in leadership roles or project management can also be beneficial. Networking within the industry and attending relevant conferences can open up opportunities for higher-paying positions. Additionally, consider transitioning to a larger company or a different industry that offers higher compensation for cybersecurity roles, such as finance or healthcare.

Educational Requirements

Most mid-level technical support roles in InfoSec/Cyber Security require at least a bachelor's degree in computer science, information technology, or a related field. Some positions may accept equivalent work experience in lieu of a formal degree. A strong foundation in networking, operating systems, and security principles is essential. Advanced degrees, such as a master's in cybersecurity, can be advantageous but are not typically required for mid-level positions.

Helpful Certifications

Certifications can significantly enhance your qualifications and are often highly regarded by employers. Common certifications for this role include:

• CompTIA Security+: A foundational certification that covers essential security concepts.
• Certified Information Systems Security Professional (CISSP): A more advanced certification that demonstrates a deep understanding of cybersecurity principles.
• Certified Ethical Hacker (CEH): Focuses on penetration testing and ethical hacking techniques.
• Cisco Certified CyberOps Associate: Offers skills in security operations and monitoring.

Required Experience

Typically, a mid-level technical support engineer in cybersecurity is expected to have 3-5 years of relevant experience. This experience should include hands-on work with security tools, incident response, and troubleshooting security issues. Experience in a technical support role, even outside of cybersecurity, can be valuable if it involves problem-solving and customer interaction.

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