Salary for Mid-level / Intermediate Technical Support Engineer in United States during 2024

Salary details

The average mid-level / intermediate Technical Support Engineer salary lies between USD 65,300 and USD 94,700 in the United States. It represents the overall compensation/gross salary amount for the working year (before deductions like social security, taxes and other contributions), not including equity/stock options or similar benefits.

Region represents the primary country of residence of an employee during the year (or residence for tax purposes). All data shown are full-time equivalent (FTE) salaries. Part-time salary information has been extrapolated to its FTE value.

Last updated: Nov. 17, 2024

Top 20 Job Tags for Mid-level / Intermediate Technical Support Engineer roles

The three most common job tag items assiciated with mid-level / intermediate Technical Support Engineer job listings are Linux, Windows and Firewalls. Below you find a list of the 20 most occuring job tags in 2024 and the number of open jobs that where associated with them during that period:

Linux | 25 jobs Windows | 21 jobs Firewalls | 17 jobs TCP/IP | 17 jobs Scripting | 17 jobs Computer Science | 16 jobs CISSP | 15 jobs Python | 15 jobs Cloud | 15 jobs Azure | 13 jobs SQL | 13 jobs APIs | 13 jobs UNIX | 12 jobs Bash | 12 jobs CEH | 11 jobs PowerShell | 11 jobs Vulnerability management | 9 jobs AWS | 9 jobs SaaS | 9 jobs Compliance | 9 jobs

Top 20 Job Perks/Benefits for Mid-level / Intermediate Technical Support Engineer roles

The three most common job benefits and perks assiciated with mid-level / intermediate Technical Support Engineer job listings are Career development, Flex hours and Medical leave. Below you find a list of the 20 most occuring job perks or benefits in 2024 and the number of open jobs that where offering them during that period:

Career development | 11 jobs Flex hours | 10 jobs Medical leave | 7 jobs Equity / stock options | 5 jobs Health care | 5 jobs Competitive pay | 5 jobs Parental leave | 4 jobs Flex vacation | 4 jobs Startup environment | 4 jobs Insurance | 4 jobs Salary bonus | 4 jobs Wellness | 3 jobs Team events | 3 jobs Unlimited paid time off | 3 jobs 401(k) matching | 2 jobs Transparency | 2 jobs Conferences | 1 jobs Relocation support | 1 jobs Home office stipend | 1 jobs Fertility benefits | 1 jobs

Salary Composition

In the United States, the salary composition for a Mid-level/Intermediate Technical Support Engineer in InfoSec/Cyber Security typically includes a base salary, performance bonuses, and sometimes additional remuneration such as stock options or profit-sharing. The base salary is the fixed component and usually constitutes the majority of the total compensation package. Performance bonuses can vary significantly depending on the company’s policies and the individual's performance, often ranging from 5% to 15% of the base salary. Additional remuneration might be more common in larger companies or tech hubs like Silicon Valley, where stock options or profit-sharing plans are used to attract and retain talent. In smaller companies or regions with a lower cost of living, the compensation might lean more heavily on the base salary with fewer additional incentives.

Increasing Salary

To increase your salary from this position, consider pursuing advanced certifications or further education, such as a master's degree in Cyber Security or a related field. Gaining specialized skills in high-demand areas like cloud security, penetration testing, or threat intelligence can also make you more valuable. Networking within the industry and seeking mentorship can provide insights into higher-paying opportunities. Additionally, gaining experience in leadership roles or project management can position you for promotions to senior roles, which typically offer higher salaries. Exploring opportunities in larger companies or in regions with a higher cost of living can also lead to increased compensation.

Educational Requirements

Most mid-level positions in InfoSec/Cyber Security require at least a bachelor's degree in Computer Science, Information Technology, Cyber Security, or a related field. Some employers may accept equivalent experience in lieu of a formal degree, especially if accompanied by relevant certifications. A strong foundation in computer systems, networking, and security principles is essential. As the field is highly technical, continuous learning and staying updated with the latest security trends and technologies are crucial.

Helpful Certifications

Certifications can significantly enhance your qualifications and are often sought after by employers. Some of the most valuable certifications for a Technical Support Engineer in InfoSec include:

• CompTIA Security+: A foundational certification that covers essential security concepts.
• Certified Information Systems Security Professional (CISSP): A more advanced certification that demonstrates a deep understanding of security practices and principles.
• Certified Ethical Hacker (CEH): Focuses on penetration testing and ethical hacking techniques.
• Cisco Certified CyberOps Associate: Offers skills in security operations and monitoring.
• Certified Information Security Manager (CISM): Ideal for those looking to move into management roles.

Experience Requirements

Typically, a mid-level position requires 3 to 5 years of experience in technical support or a related IT field. Experience in troubleshooting, network security, and system administration is often necessary. Employers look for candidates who have hands-on experience with security tools and technologies, as well as a proven track record of solving complex technical issues. Experience in customer service and the ability to communicate technical information effectively to non-technical stakeholders is also valuable.

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