Salary for Senior-level / Expert Technical Support Engineer during 2024

Salary details

The average senior-level / expert Technical Support Engineer salary lies between USD 94,200 and USD 152,450 globally. It represents the overall compensation/gross salary amount for the working year (before deductions like social security, taxes and other contributions), not including equity/stock options or similar benefits.

All data shown are full-time equivalent (FTE) salaries. Part-time salary information has been extrapolated to its FTE value.

Last updated: Dec. 22, 2024

Top 20 Job Tags for Senior-level / Expert Technical Support Engineer roles

The three most common job tag items assiciated with senior-level / expert Technical Support Engineer job listings are Linux, Firewalls and Windows. Below you find a list of the 20 most occuring job tags in 2024 and the number of open jobs that where associated with them during that period:

Linux | 64 jobs Firewalls | 62 jobs Windows | 53 jobs Scripting | 53 jobs Python | 43 jobs IPS | 41 jobs SIEM | 39 jobs PowerShell | 36 jobs TCP/IP | 33 jobs Vulnerability management | 32 jobs VPN | 32 jobs Cloud | 29 jobs CISSP | 27 jobs Antivirus | 27 jobs AWS | 26 jobs EDR | 25 jobs Endpoint security | 25 jobs SOAR | 25 jobs Computer Science | 25 jobs MacOS | 23 jobs

Top 20 Job Perks/Benefits for Senior-level / Expert Technical Support Engineer roles

The three most common job benefits and perks assiciated with senior-level / expert Technical Support Engineer job listings are Career development, Medical leave and Transparency. Below you find a list of the 20 most occuring job perks or benefits in 2024 and the number of open jobs that where offering them during that period:

Career development | 78 jobs Medical leave | 75 jobs Transparency | 50 jobs Startup environment | 33 jobs Salary bonus | 21 jobs Equity / stock options | 19 jobs Signing bonus | 16 jobs Health care | 12 jobs Flex hours | 11 jobs Competitive pay | 6 jobs Team events | 4 jobs Parental leave | 2 jobs Fitness / gym | 2 jobs Insurance | 2 jobs Cell phone stipend | 2 jobs 401(k) matching | 1 jobs Flexible spending account | 1 jobs

Salary Composition

The salary for a Senior-level/Expert Technical Support Engineer in InfoSec/Cyber Security typically comprises a fixed base salary, performance bonuses, and additional remuneration such as stock options or profit-sharing. The fixed base salary is often the largest component, accounting for 70-80% of the total compensation package. Bonuses can vary significantly depending on the company’s performance and individual achievements, usually ranging from 10-20% of the base salary. Additional remuneration, such as stock options, is more common in larger tech companies or startups and can add another 5-10% to the total compensation. Regional differences also play a role; for instance, salaries in tech hubs like Silicon Valley or New York City tend to be higher due to the cost of living and competitive job market. Industry-specific factors can also influence salary composition, with financial services and healthcare often offering higher compensation due to the critical nature of cybersecurity in these sectors.

Increasing Salary Further

To increase your salary beyond the median of USD 120,000, consider pursuing advanced certifications or specialized training in emerging areas of cybersecurity, such as cloud security or AI-driven threat detection. Networking within the industry and attending conferences can also open up opportunities for higher-paying roles. Additionally, gaining experience in leadership or project management can position you for roles with greater responsibility and higher pay. Transitioning to a larger company or a different industry that values cybersecurity expertise, such as finance or healthcare, can also lead to a salary increase. Negotiating your salary based on market research and your unique skills and contributions is another effective strategy.

Educational Requirements

Most Senior-level/Expert Technical Support Engineer positions in InfoSec/Cyber Security require at least a bachelor’s degree in computer science, information technology, or a related field. Some employers may prefer candidates with a master’s degree, especially for roles that involve strategic decision-making or leadership responsibilities. A strong foundation in computer networks, operating systems, and programming is essential, and coursework in cybersecurity, cryptography, and risk management is highly beneficial. Continuous education through workshops, seminars, and online courses is also important to keep up with the rapidly evolving cybersecurity landscape.

Helpful Certifications

Certifications are highly valued in the cybersecurity field and can significantly enhance your qualifications. Common and beneficial certifications include:

• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)
• CompTIA Security+
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• Offensive Security Certified Professional (OSCP)

These certifications demonstrate a commitment to the field and provide validation of your skills and knowledge to potential employers.

Required Experience

Typically, a Senior-level/Expert Technical Support Engineer in InfoSec/Cyber Security is expected to have at least 5-10 years of experience in IT or cybersecurity roles. This experience should include hands-on work with network security, incident response, and vulnerability assessment. Experience in a technical support role, where you have developed strong problem-solving and communication skills, is also crucial. Leadership experience, such as managing a team or leading projects, can be advantageous for senior-level positions.

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