Salary for Senior-level / Expert Technical Support Engineer in United States during 2024

Salary details

The average senior-level / expert Technical Support Engineer salary lies between USD 94,200 and USD 152,450 in the United States. It represents the overall compensation/gross salary amount for the working year (before deductions like social security, taxes and other contributions), not including equity/stock options or similar benefits.

Region represents the primary country of residence of an employee during the year (or residence for tax purposes). All data shown are full-time equivalent (FTE) salaries. Part-time salary information has been extrapolated to its FTE value.

Last updated: Dec. 15, 2024

Top 20 Job Tags for Senior-level / Expert Technical Support Engineer roles

The three most common job tag items assiciated with senior-level / expert Technical Support Engineer job listings are Linux, Firewalls and Windows. Below you find a list of the 20 most occuring job tags in 2024 and the number of open jobs that where associated with them during that period:

Linux | 64 jobs Firewalls | 62 jobs Windows | 53 jobs Scripting | 53 jobs Python | 43 jobs IPS | 41 jobs SIEM | 39 jobs PowerShell | 36 jobs TCP/IP | 33 jobs Vulnerability management | 32 jobs VPN | 32 jobs Cloud | 29 jobs CISSP | 27 jobs Antivirus | 27 jobs AWS | 26 jobs EDR | 25 jobs Endpoint security | 25 jobs SOAR | 25 jobs Computer Science | 25 jobs MacOS | 23 jobs

Top 20 Job Perks/Benefits for Senior-level / Expert Technical Support Engineer roles

The three most common job benefits and perks assiciated with senior-level / expert Technical Support Engineer job listings are Career development, Medical leave and Transparency. Below you find a list of the 20 most occuring job perks or benefits in 2024 and the number of open jobs that where offering them during that period:

Career development | 78 jobs Medical leave | 75 jobs Transparency | 50 jobs Startup environment | 33 jobs Salary bonus | 21 jobs Equity / stock options | 19 jobs Signing bonus | 16 jobs Health care | 12 jobs Flex hours | 11 jobs Competitive pay | 6 jobs Team events | 4 jobs Parental leave | 2 jobs Fitness / gym | 2 jobs Insurance | 2 jobs Cell phone stipend | 2 jobs 401(k) matching | 1 jobs Flexible spending account | 1 jobs

Salary Composition

In the United States, the salary composition for a Senior-level/Expert Technical Support Engineer in InfoSec/Cyber Security typically includes a combination of a fixed base salary, performance bonuses, and additional remuneration such as stock options or profit-sharing. The fixed base salary often constitutes the majority of the total compensation package, usually ranging from 70% to 85%. Performance bonuses can vary significantly depending on the company and industry, often comprising 10% to 20% of the total salary. Additional remuneration, such as stock options or profit-sharing, is more common in larger tech companies or startups and can account for 5% to 10% of the total compensation. Regional differences also play a role, with higher salaries often found in tech hubs like Silicon Valley, New York City, or Seattle.

Increasing Salary

To increase your salary further from this position, consider pursuing advanced certifications or specialized training in emerging areas of cybersecurity, such as cloud security or AI-driven security solutions. Networking within the industry and attending relevant conferences can also open up opportunities for higher-paying roles. Additionally, gaining experience in leadership or management positions can lead to roles with greater responsibility and higher compensation. Exploring opportunities in larger companies or those in high-demand industries, such as finance or healthcare, may also offer higher salary prospects.

Educational Requirements

Most Senior-level/Expert Technical Support Engineer positions in InfoSec/Cyber Security require at least a bachelor's degree in computer science, information technology, or a related field. Some employers may prefer candidates with a master's degree, especially for roles that involve strategic decision-making or leadership responsibilities. Continuous education and staying updated with the latest cybersecurity trends and technologies are also crucial for career advancement in this field.

Helpful Certifications

Certifications are highly valued in the cybersecurity industry and can significantly enhance your qualifications. Some common and beneficial certifications include:

• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)
• CompTIA Security+
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• Offensive Security Certified Professional (OSCP)

These certifications demonstrate a strong understanding of cybersecurity principles and practices and are often required or preferred by employers.

Required Experience

Typically, a Senior-level/Expert Technical Support Engineer in InfoSec/Cyber Security is expected to have at least 5 to 10 years of experience in the field. This experience should include hands-on technical support, troubleshooting, and problem-solving in cybersecurity environments. Experience with specific security tools, technologies, and frameworks, as well as a proven track record of managing complex security incidents, is also highly desirable.

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