Technical Support Engineer Salary in 2024

Salary details

The average Technical Support Engineer salary lies between USD 94,200 and USD 152,450 globally. It represents the overall compensation/gross salary amount for the working year (before deductions like social security, taxes and other contributions), not including equity/stock options or similar benefits.

All data shown are full-time equivalent (FTE) salaries. Part-time salary information has been extrapolated to its FTE value.

Last updated: Dec. 15, 2024

Top 20 Job Tags for Technical Support Engineer roles

The three most common job tag items assiciated with Technical Support Engineer job listings are Linux, Windows and Firewalls. Below you find a list of the 20 most occuring job tags in 2024 and the number of open jobs that where associated with them during that period:

Linux | 103 jobs Windows | 89 jobs Firewalls | 84 jobs Scripting | 77 jobs Python | 67 jobs TCP/IP | 63 jobs Cloud | 58 jobs Vulnerability management | 52 jobs PowerShell | 52 jobs Computer Science | 49 jobs SIEM | 48 jobs SQL | 47 jobs CISSP | 46 jobs AWS | 44 jobs IPS | 42 jobs VPN | 37 jobs Azure | 36 jobs Automation | 35 jobs MSSQL | 35 jobs DNS | 32 jobs

Top 20 Job Perks/Benefits for Technical Support Engineer roles

The three most common job benefits and perks assiciated with Technical Support Engineer job listings are Career development, Medical leave and Transparency. Below you find a list of the 20 most occuring job perks or benefits in 2024 and the number of open jobs that where offering them during that period:

Career development | 109 jobs Medical leave | 99 jobs Transparency | 53 jobs Startup environment | 40 jobs Salary bonus | 36 jobs Equity / stock options | 35 jobs Flex hours | 35 jobs Health care | 29 jobs Signing bonus | 23 jobs Team events | 19 jobs Competitive pay | 18 jobs Insurance | 18 jobs Parental leave | 17 jobs Flex vacation | 15 jobs 401(k) matching | 9 jobs Wellness | 9 jobs Fertility benefits | 6 jobs Unlimited paid time off | 3 jobs Cell phone stipend | 3 jobs Fitness / gym | 2 jobs

Salary Composition

The salary for a Technical Support Engineer in InfoSec/Cyber Security typically comprises a base salary, bonuses, and additional remuneration such as stock options or benefits. The base salary is the fixed component and usually forms the bulk of the total compensation package. Bonuses can vary significantly depending on the company's performance, individual performance, and the specific industry. For instance, tech companies or financial institutions might offer higher bonuses compared to smaller firms or non-tech industries. Additional remuneration might include stock options, especially in larger tech companies, or benefits like health insurance, retirement plans, and paid time off. The composition can also vary by region, with tech hubs like Silicon Valley or New York City offering higher overall compensation packages compared to other regions.

Steps to Increase Salary

To increase your salary from the position of a Technical Support Engineer, consider the following steps:

• Skill Enhancement: Continuously upgrade your technical skills, especially in emerging areas of cybersecurity like cloud security, AI, and machine learning.
• Certifications: Obtain advanced certifications that are recognized in the industry.
• Networking: Build a strong professional network within the cybersecurity community. Attend conferences, webinars, and workshops to connect with industry leaders.
• Advanced Education: Consider pursuing a master's degree in cybersecurity or a related field.
• Leadership Roles: Aim for roles that offer leadership opportunities, such as team lead or project manager positions, which often come with higher pay.

Educational Requirements

Most employers require a bachelor's degree in computer science, information technology, cybersecurity, or a related field for a Technical Support Engineer role in InfoSec. Some positions might accept equivalent work experience in lieu of a degree, but having formal education can be advantageous. Advanced positions may require a master's degree or specialized training in cybersecurity.

Helpful Certifications

Certifications can significantly enhance your qualifications and are often highly regarded by employers. Some common and beneficial certifications include:

• CompTIA Security+: A foundational certification that covers essential principles for network security and risk management.
• Certified Information Systems Security Professional (CISSP): An advanced certification for experienced security practitioners.
• Certified Ethical Hacker (CEH): Focuses on understanding and using hacking tools and techniques to protect systems.
• Cisco Certified CyberOps Associate: Provides skills in security operations and monitoring.
• Certified Information Security Manager (CISM): Focuses on managing and governing information security programs.

Experience Requirements

Typically, employers look for candidates with 2-5 years of experience in technical support or a related IT field. Experience in cybersecurity roles, even at an entry-level, can be particularly beneficial. Hands-on experience with security tools, incident response, and network security is often required.

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