Technical Support Engineer Salary in United States during 2024

Salary details

The average Technical Support Engineer salary lies between USD 94,200 and USD 152,450 in the United States. It represents the overall compensation/gross salary amount for the working year (before deductions like social security, taxes and other contributions), not including equity/stock options or similar benefits.

Region represents the primary country of residence of an employee during the year (or residence for tax purposes). All data shown are full-time equivalent (FTE) salaries. Part-time salary information has been extrapolated to its FTE value.

Last updated: Dec. 22, 2024

Top 20 Job Tags for Technical Support Engineer roles

The three most common job tag items assiciated with Technical Support Engineer job listings are Linux, Windows and Firewalls. Below you find a list of the 20 most occuring job tags in 2024 and the number of open jobs that where associated with them during that period:

Linux | 103 jobs Windows | 89 jobs Firewalls | 84 jobs Scripting | 77 jobs Python | 67 jobs TCP/IP | 63 jobs Cloud | 58 jobs Vulnerability management | 52 jobs PowerShell | 52 jobs Computer Science | 49 jobs SIEM | 48 jobs SQL | 47 jobs CISSP | 46 jobs AWS | 44 jobs IPS | 42 jobs VPN | 37 jobs Azure | 36 jobs Automation | 35 jobs MSSQL | 35 jobs DNS | 32 jobs

Top 20 Job Perks/Benefits for Technical Support Engineer roles

The three most common job benefits and perks assiciated with Technical Support Engineer job listings are Career development, Medical leave and Transparency. Below you find a list of the 20 most occuring job perks or benefits in 2024 and the number of open jobs that where offering them during that period:

Career development | 109 jobs Medical leave | 99 jobs Transparency | 53 jobs Startup environment | 40 jobs Salary bonus | 36 jobs Equity / stock options | 35 jobs Flex hours | 35 jobs Health care | 29 jobs Signing bonus | 23 jobs Team events | 19 jobs Competitive pay | 18 jobs Insurance | 18 jobs Parental leave | 17 jobs Flex vacation | 15 jobs 401(k) matching | 9 jobs Wellness | 9 jobs Fertility benefits | 6 jobs Unlimited paid time off | 3 jobs Cell phone stipend | 3 jobs Fitness / gym | 2 jobs

Salary Composition

In the United States, the salary composition for a Technical Support Engineer in InfoSec/Cyber Security can vary significantly based on factors such as region, industry, and company size. Typically, the salary is composed of a fixed base salary, which forms the bulk of the compensation package. This base salary can be supplemented by bonuses, which are often performance-based and can vary from 5% to 20% of the base salary, depending on the company's policies and the individual's performance.

Additional remuneration may include stock options, especially in tech companies or startups, and benefits such as health insurance, retirement plans, and paid time off. In regions with a high cost of living, such as the San Francisco Bay Area or New York City, salaries tend to be higher to compensate for the increased expenses. Similarly, larger companies or those in highly competitive industries may offer more lucrative compensation packages to attract top talent.

Increasing Salary

To increase your salary from the position of a Technical Support Engineer, consider the following steps:

• Skill Enhancement: Continuously upgrade your technical skills and stay updated with the latest trends in cybersecurity. This could involve learning new programming languages, understanding advanced security protocols, or gaining expertise in emerging technologies like AI and machine learning in security.

• Certifications: Obtain advanced certifications that are recognized in the industry. Certifications not only validate your skills but also make you more marketable.

• Networking: Build a strong professional network within the cybersecurity community. Attend conferences, webinars, and workshops to connect with industry leaders and peers.

• Advanced Education: Consider pursuing further education, such as a master's degree in cybersecurity or a related field, which can open doors to higher-level positions.

• Leadership Roles: Aim for leadership or managerial roles within your organization, which typically come with higher pay and additional responsibilities.

Educational Requirements

For a Technical Support Engineer role in InfoSec/Cyber Security, most employers require at least a bachelor's degree in computer science, information technology, cybersecurity, or a related field. Some positions may accept equivalent work experience in lieu of a formal degree, especially if the candidate has a strong technical background and relevant skills. Advanced positions may require a master's degree or specialized training in cybersecurity.

Helpful Certifications

Certifications play a crucial role in the cybersecurity field, as they demonstrate a candidate's expertise and commitment to the profession. Some common and highly regarded certifications include:

• CompTIA Security+: A foundational certification that covers essential principles for network security and risk management.
• Certified Information Systems Security Professional (CISSP): An advanced certification for experienced security practitioners, managers, and executives.
• Certified Ethical Hacker (CEH): Focuses on the skills needed to understand and identify vulnerabilities in systems.
• Certified Information Security Manager (CISM): Geared towards management and focuses on managing and governing an enterprise's information security program.
• Cisco Certified CyberOps Associate: Provides skills in security operations and monitoring.

Experience Requirements

Typically, a Technical Support Engineer in InfoSec/Cyber Security is expected to have 2-5 years of experience in a related field. This experience should include hands-on work with network security, troubleshooting, and support. Experience with specific security tools and technologies, as well as familiarity with security protocols and standards, is often required. For more advanced roles, employers may seek candidates with 5-10 years of experience, including leadership or project management experience.

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