DOD Tier One IT Support

Committed cybersecurity student with foundational expertise in offensive and defensive tactics. Proficient in a variety
of security tools, backed by practical learning experience in vulnerability assessments. Known for adaptability,
continuous learning, and a keen interest in staying ahead of digital threats. Active Security+ & Secret Security Clearance holder
with proven proficiency in supporting technical operations efficiently and securely.

InspiriTec Inc | DoD Tier One Technical Support | Remote
◦ Delivered expert technical support for Defense Manpower Data Center, resolving software, hardware, and
network issues.
◦ Documented technical issues using ServiceNow to ensure resolution efficiency and maintain records.
◦ Conducted training sessions to improve the team's technical support proficiency.
◦ Boosted customer satisfaction through prompt issue diagnosis and resolution.

Minorities in Cybersecurity | Incident Response Apprentice | McKinney, TX
◦ Conducted simulated vulnerability assessments using Nmap, Nessus, and Burpsuite to identify security gaps.
◦ Stayed abreast of emerging cybersecurity threats and technologies to enhance team and personal skills.
◦ Participated in strategic training programs for proactive threat management.

Paradime LLC | Technical Customer Service Representative | Remote, TX
◦ Provided seamless technical and billing support via ticketing systems and real-time remote tools.
◦ Utilized de-escalation techniques to manage challenging client interactions effectively.
◦ Streamlined processes to reduce average call handling times without compromising quality.