IT Service Desk Team Lead
Tasks
- Collaborate with IT teams
- Coordinate ticket management and prioritization
- Ensure documentation accuracy
- Escalate complex issues
- Maintain IT inventory
- Manage support coverage and on-call rotations
- Manage support for end users
- Mentor team members
- Oversee daily IT service desk operations
- Promote team culture
- Provide technical troubleshooting
- Support onboarding and training
Perks/Benefits
Skills/Tech-stack
Active Directory | Asset Management | Atlassian | Entra ID | Hardware | IT Asset Management | MS Entra | MS Entra ID | MS Office | MS Office 365 | MacOS | Office 365 | Okta | Troubleshooting | Windows
Education
N/A
Roles
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