Application Administrator with German and English (REF5213Y)
Tasks
- Analyze troubleshoot and resolve issues across application database OS and infrastructure
- Document tickets and ensure SLA compliance in ServiceNow
- Handle service requests and operational issues
- Implement automation and operational efficiency improvements with AIOps
- Maintain operational documentation runbooks and knowledge articles
- Manage incidents problems changes and service requests in ServiceNow
- Provide 2nd level support for incidents
- Roll out configure and continuously improve ServiceNow
- Support DevOps and configuration management activities
- Support identity and healthcare platforms
Perks/Benefits
Skills/Tech-stack
AIOps | Automation | CI/CD | CMDB | Change Management | Computer management | Configuration Management | Enterprise Linux | Event Viewer | IIS | IT Service Management | IT service | Incident Management | Knowledge Management | Linux | Networking Fundamentals | PostgreSQL | Problem Management | Red Hat | Red Hat Enterprise | Red Hat Enterprise Linux | Reporting | Request Management | SLA management | Service Management | Service Request | Service request management | ServiceNow | Troubleshooting | Windows server
Education
N/A
Roles
DevOps | DevOps Engineer | Engineer | IT | IT Operations Engineer | IT Support | IT Support Specialist | Operations Engineer | Specialist | Support Specialist
Regions
Countries
States
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