Technical Support Engineer (Remote)
Johannesburg, South Africa
R
ZAR 800K-960K (estimate) Senior-level Full Time
Tasks
- Apply ITIL and ITSM best practices
- Create and maintain client documentation
- Deliver cloud infrastructure and security support
- Fulfill service requests
- Handle change management
- Lead infrastructure modernization projects
- Manage incidents
- Manage problems
- Mentor and provide technical leadership
- Perform infrastructure and security assessments
- Provide proactive improvements
- Troubleshoot complex incidents
Perks/Benefits
Skills/Tech-stack
Backup solutions | Change Management | Firewalls | Fortigate | Fortinet | Hybrid Cloud | Hyper-V | ITIL | ITSM | Identity Security | Incident Management | Malware protection | Microsoft 365 | Microsoft Azure | Microsoft Copilot | Office 365 | Power Automate | Problem Management | Ransomware Protection | Resilience | Routers | Service Requests | Switches | TCP/IP | VLAN | VMware
Education
N/A
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