Incident Response Analyst II
Tasks
- Coordinate with internal teams and external vendors
- Create incident and change tickets
- Draft post-incident reports
- Facilitate global shift handovers
- Initiate incident response actions by SLA timelines
- Lead incident bridge calls
- Maintain SOPs and runbooks
- Maintain accurate incident documentation
- Manage incident containment and mitigation
- Monitor alerts and alarms
- Perform incident triage and severity categorization
- Serve as incident commander during active incidents
- Support process improvement initiatives
Perks/Benefits
- 401k plan
- Commuter benefits
- Continuing education and professional development
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Long-term disability
- Onsite work
- Paid Holidays
- Paid time off
- Rotating shifts
- Short-term disability
- Tuition reimbursement
- Vision insurance
- Wellness days
Skills/Tech-stack
Alert triage | Cause analysis | Cloud Alert Triage | Cloud incident management | Data center | Data center operations | Documentation | Environmental monitoring | GDPR | IP Networking | Incident Management | Incident Response | LAN/WAN | Network Troubleshooting | Realtime monitoring | Root Cause Analysis | Root cause | Security monitoring | Service Level | Service Level Agreement | Ticketing systems
Education
N/A
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