Product Support Administrator - Remote

Tasks

• Build and maintain event registration experiences
• Capture compile and distribute post event reporting assets
• Create update and manage communication templates
• Escalate issues outside Tier 1 scope
• Maintain knowledge base content with product updates
• Process attendee additions and updates
• Provide Tier 1 product support via tickets email and phone
• Respond to and resolve requests within SLA
• Update and publish knowledge base articles
• Update manage event imagery and visual assets

Perks/Benefits

• Domestic and international travel
• Remote work

Skills/Tech-stack

AI tools | Analytics | Asset Management | CSS | Content Management | Content Management System | Data Management | Digital Asset | Digital asset management | Email Templates | HTML | Knowledge Base | Knowledge base management | Management System | Platform Administration | SaaS | Ticketing systems