Senior Technical Support Engineer - Focused Services - (wiith either German, French, Italian)
Bukowno Warszawa, Silesia
PLN 237K-400K (estimate) Senior-level Full Time
Tasks
- Author Technical Support Bulletins
- Communicate solutions to technical and executive stakeholders
- Conduct release assessments
- Create bug reports
- Create troubleshooting guides
- Deliver configuration guidance
- Develop test plans
- Document ticket updates
- Foster cross functional transparency
- Manage support cases from initiation to resolution
- Perform root cause analysis
- Perform technical screenings and onboarding
- Perform weekly reviews
- Plan software upgrades
- Provide expert technical assistance
- Replicate issues in lab to identify product defects
- Run quarterly business reviews
- Train customers on best practices
- Troubleshoot complex security issues
Perks/Benefits
Skills/Tech-stack
AWS | Azure | BGP | CIDR | Check Point | Cisco ASA | Cisco Firepower | Cisco switches | Dynamic routing | EIGRP | GNS3 | IPSec | IPv6 | Intrusion Detection | Intrusion Prevention | LAN | LDAP | Linux | NAT | OSI Model | OSPF | OpenStack | PAT | PKI | Python | RADIUS | Remote Access | Remote Access VPN | Routing | SNMP | SSL | Shell Scripting | Static routing | Switching | TACACS+ | TCPIP | VLSM | VMware | Virtualization | WAN | Windows | Wireshark
Regions
Countries
States
Cities
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