Technical Support Engineer
Tasks
- Analyze logs for root cause analysis
- Configure Advanced Threat Protection
- Configure WildFire
- Create technical documentation
- Debug routing and connectivity issues
- Implement DLP controls
- Lead root cause investigations
- Manage SSL decryption
- Manage security policies
- Mentor junior engineers
- Perform packet analysis with Wireshark
- Provide enterprise technical point of contact
- Resolve complex Prisma Access incidents
Perks/Benefits
Skills/Tech-stack
Advanced threat protection | Azure AD | BGP | CASB | Cause analysis | Curl | DLP | GlobalProtect | IPSec | MTR | NGFW | OSPF | Okta | Policy Management | Powershell | Prisma Access | Python | Root Cause Analysis | Root cause | SAML 2.0 | SASE | SD-WAN | SSL Decryption | SSL/TLS | SWG | Security Policy | Security policy management | Threat Protection | Web Proxy | WildFire | Wireshark | ZTNA
Education
N/A
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