3rd Line Security Engineer
Tasks
- Act as Technology SME
- Be contract SME for infrastructure tools and process
- Build PIR
- Escalate and liaise with customers and vendors
- Handle complex incidents problems and changes
- Manage security technologies
- Own high priority incidents
- Perform root cause analysis
- Provide customer technical advisory services
- Provide leadership and training to support staff
- Provide level 3 support
- Provide policy management support
- Provide single point of contact for operations queries
- Provide vulnerability management support
- Support IOS upgrades
- Support new product launches and technical evaluation
- Support service onboarding and acceptance
Perks/Benefits
- N/A
Skills/Tech-stack
Access Management | Application Firewall | BeyondTrust | Cause analysis | Cisco Firepower | Cisco ISE | Cloud Security | CyberArk | F5 AFM | F5 ASM | F5 GTM | F5 LTM | F5 WAF | Firewalls | Forescout | Fortinet | IOS Upgrades | IPS | ITIL | Identity and Access Management | Identity and access | Incident Management | Level 3 Support | Load Balancing | Netscaler | Okta | Policy Management | Prisma Access | Proxy | Remedy | Root Cause Analysis | Root cause | SDWAN | Service Level | Service Level Agreements | ServiceNow | Stakeholder management | Troubleshooting | Vulnerability Management | Web Application | Web Application Firewall | Zscaler
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