Desktop Support Analyst
Tasks
- Analyze logs
- Apply configuration changes
- Audit systems
- Create knowledgebase articles
- Document procedures
- Document system configuration
- Identify system issues
- Install desktops
- Manage desktop systems
- Monitor systems
- Perform system updates
- Provide off-hours support
- Review application logs
- Review system logs
- Support desktops
- Support end-users
- Troubleshoot technical issues
- Update tickets
- Verify hardware availability
- Verify hardware integrity
- Verify scheduled jobs
Perks/Benefits
- Employee committees and resource groups
- Generous time-off policies
- Healthcare benefits
- Retirement benefits
- Reward and recognition programs
- Volunteer opportunities
Skills/Tech-stack
Active Directory | Asset Management | DHCP | DNS | Database | Linux | Log Analysis | MacOS | Microsoft Office | Microsoft Office 365 | Networking | Networking Fundamentals | Office 365 | System monitoring | TCPIP | Ticketing system | Windows
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
Roles
Analyst | Desktop Support | Desktop Support Analyst | Support Analyst
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