Technical Support Engineer

Remote R

USD 150K-200K (estimate) Senior-level Full Time

@ H...

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Found 18h ago

Tasks

Analyze application and system logs for root cause
Communicate clear technical updates to customers
Escalate issues with actionable context and debugging data
Identify ticket patterns and suggest product or process improvements
Maintain and improve internal runbooks and documentation
Own and resolve technically complex customer issues end to end
Reproduce issues and isolate variables
Troubleshoot APIs integrations logs and infrastructure
Validate expected vs actual system behavior with Product and Research

Perks/Benefits

Skills/Tech-stack

Education

N/A

Roles

Engineer | Support Engineer | Technical Support | Technical Support Engineer

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