Support Engineer II - India
Tasks
- Analyze account management requests and automate tasks
- Analyze ticket trends to implement proactive solutions
- Automate support operations with workflow tools
- Collaborate with Engineering to report bugs and enhancements
- Create documentation and knowledge base articles
- Diagnose deployment and configuration issues
- Handle escalated complex support cases
- Optimize ticket management and improve response time
- Troubleshoot software issues in microservices
- Use Zendesk automation to streamline workflows
Perks/Benefits
- 401k plan
- Career growth
- Dental insurance
- Discretionary time off
- Health insurance
- Life insurance
- Vision insurance
Skills/Tech-stack
APIs | AWS | Ansible | Azure | Bash | DHCP | DNS | DevOps | Docker | Firewalls | IP Addressing | MacOS | Microservices | N8n | Networking | Powershell | Python | Remote Support | Remote support tools | Superblocks | Support Tools | Sysinternals Suite | System Integration | Tines | VLAN | Webhooks | Windows | Zendesk | Zendesk Automations | Zendesk Macros | Zendesk Triggers
Education
N/A
Related jobs
-
Security Engineer II INR 950K-1500KAPI Security | API fuzzing | AWS | Burp Suite | CI/CDEmployee wellness programs | Flexible vacation | Paid time off | Team events and off-sites | Training budgetMid-level Full TimeRemote (Pune, Maharashtra, IN); Remote (Bengaluru, … R4h ago
-
ALPC | C# | C++ | Cgo | ConcurrencyFlexible work hours | Generous leave | Remote-first work culture | Work from home optionsSenior-level ContractIndia R14h ago
-
Offensive DevSecOps Engineer INR 1567K-5000KAPI Security | AWS | Application Security | Authentication bypass | AzureComprehensive benefits package | Flexible working environment | Remote work options | Work from home hybrid workSenior-level Full TimeChennai, India R2d ago
-
Senior Software Engineer INR 2800K-4500KAlgorithms | Authentication | Authorization | C# | C++Equity | Flexible hours | Health insurance | Paid time off | Work from home expenseSenior-level Full TimeRemote - India R3d ago
-
Mid-level Full TimeHybrid - Bangalore, India R6d ago
-
Mid-level Full TimeHybrid - Bangalore, India R6d ago
-
Senior Software Enginer (C# / .NET) INR 1500K-2500K.NET | API Security | ASP.Net Core | Active Directory | Audit LoggingSenior-level Full TimeIndia, Remote R6d ago
-
Senior Software Engineer - C++, Linux and Networking INR 2829K-4600K802.1x | AWS | Access Control | Agile | AlgorithmsCompetitive benefits | Continuous learning and career development | Flexible work schedule | Global team collaboration in multiple countries | Work from anywhereSenior-level Full TimeBangalore, India R6d ago
-
Senior Product Security Engineer INR 3000K-4000KAI Agents | API Integration | AWS | Amazon ECS | AuthenticationCareer development | Flexible work-life balance | Headspace app | Hybrid work model | Mental health daysSenior-level Full TimeIndia, Bengaluru, Karnataka R7d ago
-
SOC Detection & Response - Associate Principal Engineer INR 800K-1000KAutomation and response | Bash | Detection Systems | EDR | Google SecOpsHome-office allowance | Hybrid work | Learning & training opportunities | Private health insuranceMid-level Full TimeHome Based India R7d ago
-
CSOC Engineer - Threat Detection INR 2500K-2800KBehavioral Fingerprinting | CSV | DNS | Detection engineering | Digital forensicsDiscretionary bonus program | Equity compensation | Hybrid work modelMid-level Full TimePune, India R7d ago
-
Senior IAM Engineer INR 2092K-2829KAPI Automation | AWS IAM | Access Control | Access Management | Active DirectoryBucketlist rewards platform | Comprehensive medical coverage | Culture of appreciation | Flexible work model | Internal mobility programsSenior-level Full TimeHyderabad (Hybrid) R7d ago
-
Senior Product Security Engineer INR 2829K-4000KAI Agents | API Security | AWS | Authentication | AuthorizationCareer development and growth | Employee incentive programs | Flexible work life balance policies | Headspace app access | Hybrid work modelSenior-level Full TimeIndia, Bengaluru, Karnataka R8d ago
-
Sr Systems Support Engineer INR 500K-800KARM Templates | Application Firewall | Application Gateway | Azure DNS | Azure FirewallSenior-level Full TimeRemote Pune-Baroda, India R9d ago
-
CSOC Engineer Threat Detection Specialist INR 2160K-2800KAWS | Account takeover | Application Firewall | Application Security | BGPMid-level Full TimePune, India R12d ago
-
Staff Application Security Engineer INR 2156K-4600KApplication Security | Applied cryptography | Bug Bounty | CI/CD | CVSSEquity | Flexible schedules | Health benefits | Learning and development | Remote-friendlySenior-level Full TimeIndia, Remote R12d ago
-
API Gateway | AWS | Automation | Bash | CI/CDFlexible work arrangements | Health and life insurance | Hybrid work model | Paid time off | Pension/retirement benefitsSenior-level Full TimeHyderabad, India R12d ago
-
IT Risk and Security Engineer INR 618K-700KAWS | Azure | CBOM | Certificate management | Cloud SecurityFlexible hybrid schedule | Health insurance | Life insurance | Paid time off | Retirement benefitsMid-level Full TimeHyderabad, India R12d ago
-
AWS VPC | Access Control | Access Control Lists | Ansible | Azure VNetOn-call support rotation | Remote work flexibilityMid-level Full TimeIndia - Remote R12d ago
-
Senior Staff Systems Engineer, Network & Security INR 2542K-3440KAWS | Application Load Balancer | Asset visibility | BGP | Conditional AccessEqual employment opportunity | Health insurance | Life insurance | Personal accident insuranceSenior-level Full TimePune, Maharashtra, India (Hybrid) R12d ago
-
Sr. Engineer - Vulnerability Detection (Hybrid, IND) INR 2755K-3465KAI tools | Agile | Exposure Management | False positive reduction | Generative AIAdoption leave | Employee networks | Great Place to Work certification | Paid parental leave | Professional development opportunitiesSenior-level Full TimePune, India R12d ago
-
Senior Security Infrastructure Engineer USD 60K-114KAWS | Alert Tuning | Application Security | CI/CD | Container SecuritySenior-level Full TimeIndia, Remote R12d ago
-
Software Engineer - Python INR 1200K-1600KAWS | Authentication | Authorization | CI/CD | DockerHealth insurance | Life insurance | Personal accident insuranceMid-level Full TimeBangalore, Karnataka, India (Hybrid) R13d ago
-
Engineer III - Backend, Asset Management (Hybrid, IND) INR 3222K-4590KBest practices | Cassandra | Code review | Concurrency | Development Best PracticesAdoption leave | Employee networks | Great Place to Work certification | Paid parental leave | Professional development opportunitiesSenior-level Full TimePune, India R13d ago
-
Info Sec Staff Engineer (EIS700) INR 2092K-2755KAWS | Access Management | Alert Tuning | Audit Evidence Collection | Audit evidenceSenior-level Full TimeRemote, India R14d ago